Yesterday my company sent me to LowYat Plaza to buy 2 pieces of MP4 for our up coming Symposium in KL and Penang. I went to a shop and bargained the Philip brand. Stylish 2GB in black color. The guy gave me a final qoute of RM399 a piece. Not too pleased with myself, I decided to walk around a little further. Went to another shop selling similar brand. Asked the shop assistant and he quoted me RM420. I told him that the other shop just offered me RM399 and guess what...
This is what he said in cantonese; "Sorry I can't help you". At the same time, he took away the unit from my hand without asking and put it back in the cabinet.
DAMN IT! WHERE IS YOUR CUSTOMER SERVICE ORIENTATION?????
Supposed you could have been more polite and professional (even if you are pissed off with some terrible customers) by saying something like; I'm sorry but this is the best price my company had to offer" or even pretend to ask your boss for further discount over the phone!
This kind of attitude towards customer will never succeed in the long run. It is also damaging to the company he is representing.
A generous advice to him; bro, don't put shame on yourself. Don't act stupid!
Subscribe to:
Post Comments (Atom)
3 comments:
if he so good in customer service he no need stand there and let u wrote bout him here la....
kekeke....
imagine need to pretent call boss.. who pay the phone bills...
bad customer...
I said pretend call boss, not really calling his boss. This is one of the normal tactics...if this also he don't know, then he really deserve to be there all the time!
lie is not good de!
ppl honest ma! y force him to be bad!
SIN leh!
Post a Comment